Contact us
  • City : Brantford, ON N3S 3C1, Canada
  • Address : 159 Mary Street - Unit 2
  • Email :
  • Phone : 1-800-746-1210
  • Business Hours : 9:00am - 6:00pm EST

Customer Service

Can you help me with my design?

We deal with certified trade printers and designers only. You must provide the files according to our specifications since we do not offer any graphic design services. If you have any doubts about file submission, please check our File Preparation section or send us an email to and one of our executives will assist you.

Do you print digital or offset printing?

All our Brochures are printed offset.

What type of files can I submit?

We accept PDF/X-1a files only. This is because they support transparencies, fonts are embedded, and also to avoid any accidental modification on the artwork during the conversion of the digital file for printing. The ideal specs are as follows: 300 dpi (resolution for photos), with a 1/8-inch bleed and a 1/8 of internal margin for text safety.

What is bleed?

Bleed is a 1/8" extra added to the artwork to make sure the printing reach all the edges of the files. The cutting process in printing is not perfect, so the extra 1/8" is just in case the cut is a tiny bit off. Without it, you will see on the edges white lines from the unprinted paper.

Do you print with bleed or do you leave a white border?

All of our prices include bleeds.

What are internal margins?

It´s a safe zone from the edges of the file. Same goes for the bleed since the cutting and folding process is not perfect, we recommend leaving at least 1/8 of an inch from the edge and folding lines, this is to avoid any text or image to be compromised by either the trimming process or the folding line.

What does AQ coating mean?

AQ is short for aqueous and is a water-based varnish applied over the finished print product. The aqueous coating can give either a matte or a gloss finish to the final product.

Will I receive Proofs before printing?

Depend on which proofing option you chose:

- No proof: We will consider the artwork as approved at the moment the order is placed and proceed without sending any proofs. Unfortunately, no claims for graphics issues will be considered if this option is selected.
- PDF Proof: We will send you a preflighted copy of your file via e-mail for you to check if all the elements are correct and approve it.
- Hard Copy Proof: We will send you a preflighted file (PDF Proof), and after your approval, we will proceed to print a physical proof that will be sent to you the next business day.
- Press Approval: A CSR will get in touch with you to coordinate this option. A client must be present at the moment of the first print directly in our office to make sure all the colors are correct and approve it.

Can you send me a sample of my graphics before they are printed?

If you chose the proofing option "hard copy proof" a sample will be sent to you before printing. Keep in mind that a hard copy proof is not a mock-up. This is only meant to check layout distribution and color on the job, and it is printed on 100lb gloss text paper.

What methods of payment do you accept?

We accept all credit cards (Amex can be subject to a processing fee) or electronic payment via PayPal. We do not accept cheques.

Can you provide the pricing in US dollars as we are using a US credit card?

Our merchant account is set up in Canadian Dollars. If you use a US$ Credit Card, our merchant will charge the amount in CA$ and then will convert it with the exchange rate your bank has when the transaction is done. In short, we cannot provide an accurate amount in US$.

How much does shipping cost?

Shipping is calculated automatically in the shopping cart depending on the final destination. Our prices are competitive.

I selected UPS as my shipper, why is it going with Can Par?

All shipping is currently done via Purolator, UPS, or the best available service. If UPS already dropped by our location at the time your order is ready, our shipping department will select an alternative courier to avoid delaying your order.

What is our Return Policy?

All sales are final. Every printed job is carefully inspected before it is shipped from our facility. If there is an issue with your job, or if it’s damaged upon receipt, please contact us within ten business days after your package arrives. All claims MUST be made within ten days of receiving your order. Shipping charges are non-refundable unless the product is lost or delayed by the shipping courier. Returned products must be returned in full for a refund. Should your print job contain manufacturing errors and/or defects, we will return and ship a new job at no charge again.

Wholesalebrochures reserves the exclusive right to judge what a manufacturing error and defect is. On a case, by case basis, we will investigate and determine if the damage was due to negligence on our behalf. Please contact our Customer Relations Department at 1-800-746-1210 Monday through Friday from 9 am to 5:30 pm EST, so we can handle your request.